Our penalty system is intended to encourage pro-active list maintainance and careful mail delivery practices, in addition to safeguarding the reputation of the Capitan mail server.
Your monthly email capacity may be impacted by penalties, which can be incurred in the following instances:
- Case: Capitan receives a spam report via your Communication Preferences page.
Penalty: 200 emails per report. - Case: Capitan receives spam report via Feedback Loops.
Penalty: 200 emails per report. - Case: Capitan receives a hard bounce report for an email that you've dispatched from the system.
Penalty: 10 emails per bounce.
Penalties remain on your account and act against your capacity for 180 days from the date they were logged.
Reached your capacity limit and still need to send?
Add a temporary booster of 25,000 emails to your capacity for the current month:
Alternatively, you can contact us here and request to increase your license limits for email for the duration of your subscription.
