Your monthly email capacity may be reduced via the following penalty instances:
- Case: Capitan receives a spam report via the data subject Communication Preferences page.
Penalty: 500 emails per report. - Case: Capitan receives spam report via Feedback Loops.
Penalty: 500 emails per report. - Case: Capitan receives an email bounce due to the address being invalid.
Penalty: 100 emails per bounce.
Penalties remain active for 180 days.
These penalties are intended to encourage pro-active list maintainance and careful mail delivery practices, in addition to safeguarding the reputation of the Capitan mail server.
