Capitan Systems Limited
Best viewed on a device with a larger screen...
Version 3.0 — November 2026
These terms cover use of Capitan’s website and the provision of separately commissioned branding, graphic design, website design, development and related project services.
Capitan Systems Limited is registered in England and Wales with company number 13198574. Our registered office is 124 City Road, London EC1V 2NX.
This part applies when you use Capitan’s own website. It does not replace the terms governing a purchased project or platform subscription.
Our Privacy Notice and Cookie Notice explain how we use personal information and browser-storage technologies. Reading or accepting those notices does not, by itself, provide consent for every processing activity.
We aim to keep website information accurate and useful. However, service descriptions, indicative prices and other content may change.
Information on the website is general information, not a customer-specific quotation or professional legal, accounting or tax advice.
The scope, price and terms of a particular service will be confirmed in your quotation, order or Service Schedule.
We may update, suspend or withdraw parts of the website. This does not remove obligations under an existing customer agreement.
You may browse the website and use its information to consider our services or manage an authorised relationship with Capitan.
You must not:
Website content, branding, illustrations, designs and software are owned by Capitan or used under licence, unless stated otherwise.
You may view and retain reasonable copies for your own evaluation of our services. Other reproduction, distribution or commercial use requires permission, except where permitted by law.
References to other organisations and their trademarks do not transfer any rights in those materials or imply an endorsement.
Links to external websites are provided for convenience. Their operators control their content, availability and terms.
A link does not, by itself, mean that Capitan endorses the organisation or accepts responsibility for its services.
We do not guarantee that the website will always be available, error-free or compatible with every device.
Nothing in these website-use terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded.
These terms do not remove any mandatory rights you may have.
This part applies to separately commissioned branding, graphic design, website design, development and related project work supplied for business or organisational purposes.
Your quotation, proposal or project specification identifies the deliverables, fees, assumptions, exclusions and relevant delivery arrangements.
The project agreement is formed when you accept those documents through the acceptance method provided. These terms must be made available as part of that acceptance.
An expressly agreed project-specific provision takes priority over a conflicting provision in this part.
A Capitan platform subscription is governed separately by the Platform Subscription Terms and applicable Service Schedule. Completing or cancelling a project does not automatically start or end a subscription.
The quotation or order states the project fees, payment schedule and any deposit or staged payments.
Prices exclude VAT unless stated otherwise. VAT will be added where applicable.
Third-party purchases, including fonts, stock images, specialist software or production services, are included only where stated. Additional expenditure requires your approval before we commit to it on your behalf.
You must pay invoices by their stated due dates. Please notify us promptly of a disputed amount and explain the reason. Undisputed amounts remain payable.
Where an agreed payment is overdue, we may pause affected work after notifying you and providing a reasonable opportunity to resolve the issue. Delivery dates may need to be revised.
You must provide the content, instructions, access and approvals reasonably needed to complete the project.
You are responsible for ensuring that materials you supply are accurate, lawful and appropriately licensed, and that you have authority to instruct us to use them.
You should nominate an authorised contact to coordinate instructions and provide consolidated feedback.
Conflicting instructions, incomplete information or delayed approvals may affect the timetable and scope. We will explain material consequences when they become apparent.
Unless a date is expressly agreed as a binding deadline, project dates are estimates based on the agreed scope, dependencies and timely customer participation.
If a delay arises, we will explain its expected effect and discuss a revised timetable.
A project delayed by missing information, approvals or payments may need to be rescheduled around other commitments.
The quotation or specification states any included concepts, revision rounds, testing or other project allowances.
A revision develops the agreed direction within the agreed scope. A new direction, additional deliverable, integration or material change in requirements may be additional work.
We will explain the effect on scope, fees and timing and obtain agreement before carrying out chargeable additional work.
Correcting our failure to meet an agreed requirement is not treated as a separately chargeable change in scope.
We will provide an opportunity to review relevant designs, content, functionality or other deliverables before final approval or launch.
You must check the materials carefully, including names, contact details, prices, wording, links and business rules. You remain responsible for the business accuracy of information you supply or approve.
We will agree a reasonable review period and ask you to provide clear, consolidated feedback.
Approval should be recorded in writing. Silence alone does not automatically approve a deliverable. However, using or publishing a deliverable may demonstrate acceptance of its apparent form.
Approval does not remove your rights concerning a defect that could not reasonably have been identified during review.
The project specification should identify relevant browsers, devices, integrations and any particular accessibility requirements or standards.
Unless otherwise agreed, we design and test for supported, commonly used browsers and representative device sizes current at the time of delivery.
Identical appearance across every device or browser is not guaranteed. Later changes to browsers, operating systems or third-party services may require maintenance or additional work.
We will distinguish any separately chargeable adaptation from the correction of a defect in the agreed deliverable or work already covered by your subscription.
Formal accessibility auditing or certification is included only where expressly agreed.
You retain ownership of materials you supply. You grant us permission to use them as reasonably necessary to complete the project.
Once the relevant project fees have been paid in full, we will transfer to you the copyright we own in the final approved branding and graphic-design deliverables created specifically for your project.
The project agreement will identify those deliverables. We will complete any signed written assignment needed to give effect to that transfer.
The transfer does not include rejected concepts, unused proposals, working methods, pre-existing materials or third-party assets unless expressly agreed. Editable working files are included only where specified in the project deliverables.
Capitan retains ownership of its platform, underlying software, reusable code, components, templates, tools and development methods. These are licensed for use under the applicable project or platform subscription agreement, not sold or transferred to you.
Ownership of branding or design assets does not transfer ownership of the Capitan platform or create a right to receive its source code or operate it independently.
The ownership and permitted use of bespoke website designs, custom software and other commissioned deliverables will be expressly stated in the project agreement.
Third-party materials, including fonts, photography and software, remain subject to their own licences. We cannot transfer rights that we do not own.
Until the applicable transfer or licence takes effect, drafts and deliverables may be used for project review and approval only, unless otherwise agreed.
The project agreement identifies the delivery method, launch responsibilities and any included handover or training.
Launch may depend on approved content, successful testing, required third-party accounts and payment of agreed milestones.
We will not knowingly launch a material change without the appropriate customer authorisation.
Ongoing hosting, support, maintenance and further changes are included only where expressly agreed.
If either party needs to pause a project, we will discuss the work completed, outstanding dependencies and practical arrangements for resuming.
If restarting requires substantial work outside the original scope, we will explain and agree any additional charge first. We do not impose an undefined “excessive communication” fee.
You may request cancellation in writing. Unless a different reasonable arrangement is expressly agreed, you must pay for work properly completed up to cancellation and approved third-party commitments that cannot reasonably be cancelled or recovered.
We will provide an account of those amounts and return any prepayment exceeding the charges properly due. You will not be charged twice for the same work or commitment.
Either party may terminate for a material breach that cannot be remedied, or that remains unremedied after 30 days’ written notice requiring it to be addressed.
Cancellation does not give permission to use unpaid or unlicensed work. Any rights in completed deliverables remain subject to the ownership and payment arrangements above.
Each party must protect the other’s confidential information and use it only for the project or another authorised purpose.
Disclosure is permitted to authorised advisers and providers who need the information, subject to appropriate confidentiality, or where required by law.
Publication of a project does not automatically authorise disclosure of confidential commercial information. We will obtain your permission before using your project as a named case study or publishing a testimonial attributed to you.
We will perform project services with reasonable skill and care. Please notify us promptly of a failure to meet the agreed specification so that we can investigate and take appropriate corrective action.
We do not guarantee a particular level of sales, enquiries, search ranking or other commercial outcome unless an express commitment is separately agreed.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded or limited.
Any additional limitation of liability must be expressly included in the project agreement and is subject to applicable law.
Neither party is responsible for delay caused by circumstances outside its reasonable control, provided it takes reasonable steps to reduce the effects and informs the other party.
Changes to the agreed project must be recorded in writing. Publishing revised terms does not, by itself, replace an existing project agreement.
If a provision is unenforceable, the remaining provisions continue to apply to the extent possible.
No partnership or employment relationship is created. No third party has a right to enforce the agreement unless expressly stated otherwise.
Formal notices should be sent to the contacts identified in the project agreement. Notices to Capitan may be sent to accounts@i-capitan.com, unless we notify you of a replacement address.
These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to mandatory legal requirements.
bespoke website build, Capitan, CRM, e-marketing, e-billing, analytics, website, London, Kensington, Bayswater